SECRET SHOPPER SURVEY

Secret Shopper Survey

Thank you for participating in our Secret Shopper Program and taking the time to share your experience with us. Your honest feedback is not only appreciated—it’s essential. We rely on insights like yours to continue growing, improving, and delivering the exceptional hospitality our guests deserve. Your thoughtful observations help us identify what we’re doing well and where we can do even better. Cheers to helping us raise the bar!

Name
MM slash DD slash YYYY

Parking Lot

Parkling Lot free of debris?

Winery Entrance

Was the entry clean?
Were you welcomed by a team member?
Was the welcome center clean?

Tasting Room

Were you greeted upon entering?
Was the bar clean/organized?
Did the server welcome you?
Was the server knowledgable?
Did the server explain the benefits of being a wine club member?
Did the server mark off all wines tasted on your tasting ticket?
Did the server ask you what wines they would bag up for you?
Was the breezway & Solera Patio clean?
Were the tasting room shelves filled and dusted?
Were you thanked for joining us upon departure?
How did you feel about the merchandise?
Please describe your overall experience in the Tasting Room. The more details, the better. Our goal is to make all guest experiences better and your feedback is very valuable.

Restaurant - Creekside Grille

Were you greeted with sincere welcome from host?
Was the wait time quoted accurate?
Did the host escort you to table and pull out chairs?
Did server greet table within 60 seconds?
Were the daily specials described?
Did the server offer wine and appetizer?
Did the server offer side salad or soup when taking order?
When lunch was served, were you reminded to save room for dessert?
Were finished plates, glassware and utensils removed from table?
Was water and ice tea refilled without asking?
Were you offered dessert and/or late harvest wine after lunch?
Did the server explain the benefits of being a Wine Club Member?
How did the server drop the check after dessert was delivered?
Were the restaurant floors clean and free of debris?
Was the cask room clean, and organized?
Were you thanked and welcomed back?
Please describe your overall experience at Creekside Grille. The more details, the better. Our goal is to make all guest experiences better and your feedback is very valuable

Courtyard

Were the grounds clean?
Were the tables and chairs evenly placed throughout the courtyard?
Was the music enjoyable?
Did a server approach you in the courtyard?
Were there lines in the Courtyard Bar and Grill?
Were the Courtyard tables cleared and well maintained?
Please describe your overall experience during your visit. Any suggestions or recommendations for improvement? Anything you particularly enjoyed? How were you treated by the team members?