Wilson Creek Winery Customer Service
Your satisfaction is always our number one priority and we are committed to provide exceptional customer service. If you have any additional questions, comments or concerns, please contact us at:
Customer Service: firstname.lastname@example.org
Phone: (951) 699-9463
FAX: (951) 695-9463
Mail: 35960 Rancho California Road, Temecula, CA 92951
Our normal business hours are: 10:00 am to 5:00 pm (Pacific) Daily
We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible.
Your satisfaction is our top priority and we stand behind the quality of our products and services. If for any reason you are dissatisfied with a purchase, please do not hesitate to contact our Customer Service team within 30 days of receipt of the order. Custom labeled products are not accepted for returns and no refunds will be issued.
We are committed to delivering our products in excellent condition and in a timely manner. A tracking number will be emailed to you after your order has been processed. For more information please contact us.
All wine shipments require an adult signature (over 21) at the time of delivery. Shipping & Handling charges are noted during the check-out process. (Please note if you received an incorrect discount or shipping discount, we reserve the right to correct the total before processing your order.) UPS shipping: UPS will attempt delivery three business days in a row, after three business days, your order is returned to Wilson Creek Winery. Arrangements can be made prior to the third party delivery attempt to hold your package for pickup at the UPS hub closest to your delivery address. UPS will hold the package for up to five days before returning it back to our warehouse. Only the recipient that is listed on the package may pick up with a valid photo ID. Additional intercept fees apply to redirect a package to an alternate address. We strongly encourage you to provide us, whenever possible, with a commercial address for the delivery of your order.
Wilson Creek can ship non-wine products to all 50 United States, but wine shipping laws vary from state to state. Click here for specific state details.
We are committed to provide quality products and excellent customer service. Part of achieving this goal involves working with information that helps us understand what customers want when they visit our site.
Information You Provide Us:
We may collect certain personally identifiable information (“personal information” or “personal data”) from you, such as:
Name, User Name, Mailing and/or Shipping Addresses, Telephone number (including home and mobile), Date of Birth, Email Addresses and Credit/Debit card numbers.
We collect this information so we can process and send you your order, and so we can contact you if we have a question about your order. We ask for credit card information so we can fulfill your order, and so we can provide this information to the company or companies who process your credit card payment. When you make a purchase or join the Wine Club your credit card will be processed by Wilson Creek Winery. Please check your credit card statement to verify that the charges have been properly processed. We do not share any other information with third parties, except in the case of contact or order information needed to fulfill your order.
How We Use Email – After you place an order on our site, you will receive an email confirmation and, in most cases, an email with package tracking information.
We send our Newsletter, our email update on sales, products and wine information, to subscribers only. Unsubscribe instructions are included in each edition of the email. We do not sell or share email addresses with other companies. We do use email as a means of receiving feedback from our customers, and we encourage you to email us with your questions or comments. We read every email we receive.
Links To Other Sites – Occasionally we provide links to other sites we think you will enjoy. These sites operate independently of us and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
About Information We Share With Others – We do not, under and circumstances, share or sell your information to anyone.
Information We Do Not Share With Others – We do not share, sell or trade email addresses, information collected as part of a survey, or specific details about you or your household.
We do not contribute to or participate in shared or cooperative databases, which give other companies access to your personal information. We do not release credit card or financial information for use by other companies.
For both privacy and security purposes, all transaction information communicated between customers and our Web site is transmitted in an encrypted format, and all credit card information is deleted from our servers immediately after card authorization. Rest assured, we use an Enterprise level firewall that uses subscription services with active threat management, content filtering, virus protection, and comprehensive gateway security to help keep all information safe.
Updates To Our Information Practices – We’re always looking for ways to improve our site’s features and services and to improve the way we communicate our information practices. As a result, this statement is updated from time to time. We encourage you to periodically review this page for the latest information on our privacy practices. We will never change our policies with regard to releasing information to third parties without first notifying all customers and providing them with the opportunity to “opt-in” for correspondence from other companies.
Questions or Comments – Please Contact Us- For questions, comments or assistance with any privacy-related issues, we invite you to contact us via email email@example.com or call: 951.699.9463. We’re always happy to help.
Photography is permitted on the property Monday through Friday between 9 am – 5:30 pm based on availability. Please make reservations with us prior to arriving on the property for photo shoots. Times are subject to availability based on winery and private events. You are limited to twenty people in your group (including those taking the pictures). We are happy to allow guest to take photos on our beautiful property, free of charge, however, we ask that you respect our policies and other guests while on the property.
By being on property you are agreeing to the following statement: Wilson Creek Winery reserves the right to publish photographs or videos in any manner for marketing purposes. This may include using the media on our website, social media channels, or in promotional materials like brochures or advertisements. Guests agree that Wilson Creek and his/her legal representatives are released from all claims and liability relating to said media.
Monday through Friday – Transportation Companies are welcome 10am until 4pm. Reservations are not required but they are strongly recommended.
On Saturdays and Sundays – Reservations are required from 10am-2pm. No drop offs will be available after 2pm. Reservations are for transportation drop off, not for tastings or courtyard seating.
The transportation company must adhere to the following regulations:
• Be registered with the Winegrowers Association and adhere to Wine Country Transportation Policy.
• Ensure groups are not consuming hard alcohol prior to arriving to Wilson Creek. If it is found that a group is over intoxicated, they will not be allowed to enter.
• Reservations must be made at least 72 hours in advance by calling 951.699.9463.
• Park in designated area on Hilt Road while waiting for guests. Wilson Creek reserves the right to cancel reservation at any time for any reason.
Refunds and Exchanges
Once Sale is completed, no refunds and exchanges will be made except pursuant to event postponement, cancellation, or at Wilson Creeks Winery’s discretion. Lost ticket/s will not be replaced or refunded.
Rain or Shine
All events are considered RAIN or SHINE. No refunds will be given due to inclement weather.
Canceled and Postponed Events
Occasionally, events are canceled or postponed by Wilson Creek Winery, entertainer or band. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that specific event.
Event tickets are non-transferable. Only tickets purchased through PurplePass are valid. Tickets sold through third party websites will not be accepted at check-in.
Drinking distilled spirits, beer, coolers, wine and other alcoholic beverages may increase cancer risk, and, during pregnancy, can cause birth defects. For more information go to www.P65Warnings.ca.gov/alcohol.
By joining one of our wine clubs you agree to the following terms and conditions:
• You are at least 21 years of age and acknowledge that someone at least 21 years of age must be present to sign for a wine delivery.
• You are obligated to receive three shipments before deciding to opt out of membership with a 30day written notification prior to a release. A membership is not cancelled until confirmed by a wine club representative. Our online clubs can be cancelled at any time.
• Will-Call shipments will automatically be shipped out after 40 days at the members expense.
• Your credit card provided will be billed automatically according to the club selection including shipping and tax.
• There is a one-of-a-kind exclusive shipment every July.
• As a semi-annual member, if a case has not been purchased by the 16th of the committed month, Wilson Creek will charge the credit card on file for 12 bottles similar to your last shipment.
• Shared memberships are for spouses only.