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Frequently Asked Questions...
- What is the best way to contact Wilson Creek about my Wine Club membership?
- How can I order more wine?
- Can I order wine sent as a gift or for a special occasion?
- Can I give a Wine Club membership as a gift?
- How do I change my membership information (address, phone, credit card, etc.)?
- What if I'm going to be gone at the time a shipment is due to be sent?
- What if I'm not home when they try to deliver my shipment?
- I signed up myself, but do the discounts apply to others like my spouse, girlfriend or other family member?
- How will I know what the exact shipping price is?
- Can I pick up the wine at the winery and save shipping charges?
- Is there a charge for the extended family events?
- Can I receive just red wine or just white wine?
- How do I cancel or rejoin?
1. What is the best way to contact Wilson Creek about my Wine Club membership?
Call us at (951) 699-9463 and ask for Barb or Diana in the Wine Club Office or send us an email at wineclub@wilsoncreekwinery.com.
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2. How can I order more wine?
Call us at the winery and we can answer any questions about our wines and promptly fill your order. As a Wine Club member, all your information is on file (secure, of course) and the shipment is automatically billed to your credit card on file. By ordering online or on the phone, you receive the same 20% off bottle and 25% off case discounts, and a full 40% off cases of Almond Champagne.
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3. Can I order wine sent as a gift or for a special occasion?
We can take orders for gifts of wine or merchandise, which like other orders can be automatically billed to your credit card (on file). A personalized gift card can be enclosed, and special delivery can be arranged.
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4. Can I give a Wine Club membership as a gift?
All you need to do is provide the recipient's information. He or she will receive a handsome certificate announcing your gift and will receive all the shipments and benefits as you do from your membership. The shipments are automatically billed to your card and continue for the specified amount of time you determine in advance. We presently offer Wine Club gift packages in six-month and twelve-month increments.
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5. How do I change my membership information (address, phone, credit card, etc.)?
Call us at the winery and we can change the information promptly. Information can be changed temporarily (for a single shipment) or permanently. Please be sure to keep us posted about your updated credit card expiration dates.
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6. What if I'm going to be gone at the time a shipment is due to be sent?
Give us your email address and we'll send you notice with your tracking information once your wine has left our premises. If you anticipate that you will not be home during this time, simply give UPS a call, and they can re-route the pending shipment to another address, or put the shipment on hold for up to five business days.
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7. What if I'm not home when they try to deliver my shipment?
The delivery agent will either make two more attempts or will leave a notice that delivery was attempted asking you to call to make re-delivery arrangements. We strongly recommend that your wine be delivered to a business address. By law, it is necessary to have a person 21 years of age or older sign for the shipment.
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8. I signed up myself, but do the discounts apply to others like my spouse, girlfriend or other family member?
As other wine clubs do, the benefits apply only to spouses. Sorry, but no other family members, friends, girlfriends, or boyfriends receive discounts. But the free tasting applies to the Wine Club members and 3 guests each and every time you come in.
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9. How will I know what the exact shipping price is?
You won't know until you get your credit card bill. The reason is that different parts of the country have different shipping rates, and each shipment weighs differently. Remember, the amount you will see on your credit card includes the discounted wine plus shipping and sales tax (where applicable).
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10. Can I pick up the wine at the winery and save shipping charges?
Absolutely. You can pick up your shipments at the winery using Will Call. Simply call us to join the Will Call list so you can pick up your shipment every other month at the winery. We even give you a full 30 days to pick up those selections. And, when you come, remember to take advantage of your free tasting and discounts. We will inform you when the shipment is ready by postcard and email, provided we have a current email address on file for you.
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11. Is there a charge for the extended family events?
For exclusive Wine Club events such as Sunday Brunch, BBQ, Cigar Night, etc. we charge to cover our costs, although the price is well discounted for extended family members. For other Wilson Creek events, you receive the 10% event discount. For private events there is no discount.
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12. Can I receive just red wine or just white wine?
With our Collector's Circle club, red lovers have the option to receive two bottles of one specially crafted red wine every other month. That way, you can enjoy one now and save the other to age. Classic Collections delivers a white and a red wine every other month. Recently, we inaugurated a new all-white wine club that we call "Great Whites". Members of our Great Whites club will receive two bottles of white wine PLUS a bottle of everyone's favorite Almond Champagne!
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13. How do I cancel or rejoin?
Call us at the winery and we can cancel or reinstate your membership (after the first two shipments). Please allow 30 days for the cancellation to become effective.
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