Frequenty Asked Questions

Frequently Asked Questions...

1. What is the best way to contact Wilson Creek about my Wine Club membership?
2. How can I order more wine?
3. Can I order wine sent as a gift or for a special occasion?
4. Can I give a Wine Club membership as a gift?
5. How do I change my membership information (address, phone, credit card, etc.)?
6. What if I'm going to be gone at the time a shipment is due to be sent?
7. What if I'm not home when they try to deliver my shipment?
8. I signed up myself, but do the discounts apply to others like my spouse, girlfriend or other family member?
9. How will I know what the exact shipping price is?
10. Can I pick up the wine at the winery and save shipping charges?
11. Is there a charge for the extended family events?
12. Can I receive just red wine or just white wine?
13. How do I cancel or rejoin?

1. What is the best way to contact Wilson Creek about my Wine Club membership?
Call us at (951) 699-9463 and ask for a member of the Wine Club Team or send us an email at wineclub@wilsoncreekwinery.com.
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2. How can I order more wine?
If you have any questions about our wines or would like suggestions, please call the winery and we can assist you to promptly fill your order.  Orders can also be placed on-line.  Sign in using your membership account e-mail and system generated password where all of your shipping and payment information is securely stored for quick and easy ordering. The same discounts will apply with either method: 20% off single bottle purchases, 25% off case purchases and a full 40% off cases of Almond Champagne. 
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3. Can I order wine sent as a gift or for a special occasion?
We can take orders for gifts of wine or merchandise, which like other orders can be billed to your credit card (on file). A personalized gift card can be enclosed, and special delivery can be arranged. Some restrictions apply as we are not authorized to ship to all 50 states or internationally.  If you have questions, feel free to contact us at the winery.  We're happy to help!
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4. Can I give a Wine Club membership as a gift?
Gift memberships are available for purchase by contacting your Wine Club Administrators or when visiting the tasting room at the winery.  Just let us know how many shipments you would like them to receive and they will be billed to your account on file.  There is a minimum of two shipments.
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5. How do I change my membership information (address, phone, credit card, etc.)?
Visit the Wine Club section of our website and click on "Update Your Wine Club Info".  Complete the secure form and we'll update your account information as soon as possible (be sure to complete every field).  Or, if you prefer, call us at the winery and we can change the information promptly. Information can be changed temporarily (for a single shipment) or permanently. Please be sure to keep us posted about your updated credit card expiration dates.
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6. What if I'm going to be gone at the time a shipment is due to be sent?
Please refer to our "Release Dates" schedule.  If you anticipate not being able to sign for the shipment please give us a call well in advance of the release date.  We can make arrangements to delay your shipment for a little while or deliver to an alternate address.
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7. What if I'm not home when they try to deliver my shipment?
The delivery agent will either make two more attempts or will leave a notice that delivery was attempted asking you to call to make re-delivery arrangements. We strongly recommend that your wine be delivered to a business address. By law, it is necessary to have a person 21 years of age or older sign for the shipment.
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8. I signed up myself, but do the discounts apply to others like my spouse, girlfriend or other family member?
As other wine clubs do, the benefits apply only to spouses. Sorry, but no other family members, friends, girlfriends, or boyfriends receive discounts. But the free tasting applies to the Wine Club members and 3 guests every time you visit.  Please note, your free tasting benefit is available only to members and personal guests.  If your business charges clients a fee for a visit to our winery, we ask that you purchase two-for-one priced tasting tickets available in blocks of 50 from our Tasting Room Co-ordinator.  Call the winery at (951) 699-9463 for more details or information. 
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9. How will I know what the exact shipping price is?
We ship UPS ground and unfortunately, different weights and destinations will effect each shipment pricing.  Contact the winery for shipping rates.  Remember, the amount shown on your credit card statement includes the discounted wine plus shipping and sales tax (where applicable).
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10. Can I pick up the wine at the winery and save shipping charges?
Absolutely!  If your wines are scheduled to ship, simple call your Wine Club team and have them held at will-call.  We will inform you when the shipment is ready by email; provided we have a current email address on file.  Your wines will be held for approximately 40 days from the release date.  If you don't get a chance to pick-up wines within that 40 day period, they will be shipped to the address on file for a nominal shipping fee. 
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11. Is there a charge for the extended family events?
For exclusive Wine Club events such as Sunday Brunch, BBQ, Cigar Night, etc. we charge to cover our costs, although the price is well discounted for extended family members. For other Wilson Creek events, you receive the 10% event discount. For private events there may be a discount at certain times of the year.  Contact our Event Team for more information. 
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12. Can I receive just red wine or just white wine?
With our Collector's Circle club, red lovers receive two bottles of the same, specially selected red wine every other month. That way, you can enjoy one now and save the other to age. Classic Collections delivers a white and a red wine every other month.  Members of our "Great Whites" club will receive two bottles of white wine PLUS a bottle of everyone's favorite Almond Champagne!
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13. How do I cancel or rejoin?
Call us at the winery and we can cancel (after the first two shipments) or reinstate your membership. Please allow 30 days for the cancellation to become effective.
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